Samsung QE65LS03HWUXXU 65" 4K The Frame Pro Smart TV

We offer swift & secure free delivery across N.I

• Fully tracked & fully insured deliveries across NI
• Large appliances & TV installation available in the local area
• Large appliances, BBQ & TV shipping service across NI
• For in stock items delivery is either 1-2 working days or 3-5 working days from time of order.*

* Delivery lead times of individual products are available in real time on the product page (see availability bar underneath the product's price).

Deliveries within Ballymoney Area:

All items are available for free delivery within a rough 15 miles radius of Ballymoney (North Coast, Coleraine & Ballymena).*

• Two man delivery with our own vans
• Pre-booked morning or afternoon slot
• Installation service available on TVs, BBQs & most appliances.**
• Deliveries can be held for a targeted date if you're not ready to receive the goods. 

For in stock items it will either be 1-2 working days or 3-5 working days depending on the exact time you place your order. For the avoidance of doubt give the team a call.

Deliveries are typically during working hours which is Monday to Friday 9am to 4:30pm.

* Excludes instore / click & collect exclusives.
** Please check the installation page for pricing.

Deliveries to N.I (beyond Ballymoney radius) 

Most products are available for free delivery across N.I. with the exception of a small amount of products due to the relative cost of carriage.

• Parcel sized items are delivered via DPD Ireland fully tracked & insured. (Coffee machines, speakers, etc etc)
• Large appliances/BBQs & TVs are shipped on a pallet delivery service which is also fully tracked & insured. The delivery company will call in advance to book in a suitable date.
• Deliveries can be held for a targeted date if you're not ready to receive the goods. 

Timed Deliveries:

• Parcel sized items will provide tracking updates via text. You will get a notification on the morning of delivery with your one hour window.
• Pallet deliveries will be booked in advance and are typically morning or afternoon slots.
• Items can be held upon request if you are not going to be ready for the goods.

Collect at store:

Order to collect at store is available Monday to Friday. This option will be presented at checkout.

Questions?

If you have any questions relating to delivery or installation contact our support team.

Unwanted item (as new/opened to inspect):

If you've changed your mind about your purchase, but have opened the packaging to inspect it, then please return the item in its original condition within 30 days and we'll exchange or refund it. 

You can find our return address below and we would ask you to contact us in advance of posting an item back to ensure it can be easily identified.

If the item is related to food or personal hygiene please note that you may invalidate your right to return as an unwanted item. 

The cost of postage for unwanted items that has been opened but not used is not covered by Northxsouth limited. 

Unwanted item (used):

Under consumer law, you may examine the goods as you would in a physical shop however if you wish to obtain a full refund then you must not start using them or devalue them in any way.

Please contact us if you have used an item that you have recently purchased and we will be happy to discuss your options.

We will treat every situation on a case by case basis.

We may offer store credit or to accept the return with a fair deduction to cover any loss of value.

We do however retain the right to reject a return on this basis at our discretion. 

The cost of postage for unwanted items that have been used is not covered by Northxsouth limited

Received damaged:

If upon opening the goods you discover the item is damaged please retain the packaging and get in touch for further instruction. 

If the packaging appears in poor condition we advise you to refuse delivery and contact us at the earliest opportunity.

We would ask that all items are inspected and any damage reported within two working days of receipt of delivery

Cost of postage for damaged goods is covered by Northxsouth limited 

Faulty goods (under 30 days):

If your goods develop a fault within 30 days of delivery we will collect the item for a full refund or exchange.

Please ensure that you have thoroughly researched the symptoms. If we discover that the unit is not defective (for example due to an improper installation) we may reject the return.

Please note we cannot cover any faults caused by misuse or customer damage.

Cost of postage for faulty goods under 30 days is covered by Northxsouth limited. 

Faulty goods (over 30 days):

Goods that are defective outside of 30 days but under the manufacturer's stated guarantee will be serviced via a local repair agent on the manufacturer's behalf. 

Within the first six months the manufacturer is entitled to attempt one free repair to correct the defect provided this is done within a reasonable timeframe. 

Please ensure to troubleshoot the issue beforehand as a service call may be chargeable if the the fault cannot be replicated by the engineer. 

Please contact us to discuss.

Hygiene Items

Due to hygiene concerns, certain items such as (but not limited to) personal care and cookware cannot be accepted for return in the event of buyers remorse. 

Prior to opening and/or installing any of these items please be sure that you are satisfied that you have made the correct purchase.

If you are in any doubt as to whether your product qualifies in this category, please contact us beforehand. 

Otherwise, our typical terms and conditions noted above apply. 

Additional:

• All serial numbers are recorded at point of delivery. We will not accept a return for an item if it does not match our database.
• Customers have a duty of care to ensure the safe return of goods under all scenarios. 
• Please retain all receipts or proof of postage 
• We cannot refund any additional shipping costs that you paid in the original order outside of late deliveries where express shipping has been purchased.

Return Address:

Northxsouth Limited
28-29 Acorn Business Centre
2 Riada Avenue
Ballymoney
Co. Antrim
Northern Ireland
BT53 7LH