FAQ

Who are northXsouth?

We are a lean and nimble retail company laser focused on developing a world class shopping experience. 

We offer fast and free shipping options and a industry leading 90 day free returns policy that covers every single item available on our website.

We do not believe in hidden charges, small print or that a discounted price warrants a drop off in service levels. We will not hassle you after your purchase or sell on your confidential information to third parties.

Should you chose to place an order with us, big or small, we promise to work our socks off to dispatch the item on time, as described and to make our team readily available to you if things have not gone to plan. 

Are your products original and brand new?

Yes, without exception, all our products are brand new, sealed and as you would expect from a high-street retail store. 

Are my items covered by a warranty/guarantee?

All items are covered by a minimum of a one year guarantee and many have up to a five year guarantee included in the price. You can also purchase an extended warranty for peace of mind. 

Is VAT included in the prices shown?

Yes, UK VAT at 20% is included in all prices shown on our website.

A full VAT receipt/invoice is included in the packaging and is also available to print directly from your order confirmation email. 

Do you offer product advice?

Our team reguarly attends manufacturer's training events and have a wealth of knowledge on the vast majority of the goods we sell.  

We'd be happy to talk you through your options and if we do not know the answer right away we will endeavour to find out. 

Further questions?

Please feel free to contact us via the option most convenient to you;

UK: 02894334052
ROI: +442894334052
Mail: info@northxsouth.co.uk