Privacy & Data

We take your privacy extremely seriously.

Below is a breakdown summarising frequent questions and you can read our privacy statement in full here.

What information do you collect about me?

When you purchase a product from our store, we collect only the critical information required to be able to process, verify and fulfil your order.

What information do you hold on file?

For customer service and HMRC compliance we store a record of your purchase and any contact details that you have provided. 

What information do you share with others?

We only share the bare minimum required to fulfil your order.

In practice, this means that we will share your name, address and contact telephone number with our shipping partners to enable them to fulfil the delivery of your parcel. 

If you have purchased an extended guarantee, we will pass the necessary information to Retra to register your warranty. 

In general, we will not share your confidential information with third parties without your explicit permission or if required by law to do so. 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@northxsouth.co.uk or mailing us at:

Northxsouth Limited
29 Acorn the business Centre
Ballymoney
BT53 7LH

Further Questions?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer Andy Kilpatrick by one of the following means;

Email: Andy@northxsouth.co.uk
Tel: +447984769863

Andy Kilpatrick
Northxsouth Limited
29 Acorn Business Centre
Ballymoney
BT53 7LH

For the full privacy statement please click here