Modern technology can be complex therefore we advise that you study the supplied manuals before requesting a return and/or contact us for our assistance with troubleshooting. We are happy to arrange a phone call or video call via Skype at your earliest convenience.
The following is a guideline to help give you peace of mind. The following does not affect your statutory rights and is in conjunction with the newly formed Consumer Rights Act 2015 that covers online purchases. Bottom line, we are here to help. Warm regards, Andrew.
Changed mind etc (unused):
We will accept returns up to 30 days from receipt of delivery provided the goods are 'as new' and in a unused condition. Serial numbers must match up with the original shipment. Return shipment will be at the buyers cost. It is within your rights to inspect the goods, as you would in a traditional retail environment. We would ask that if you are unsure of something contact us beforehand and we will aim to answer your questions.
Changed mind/ do not like the product etc (used):
If you would like to return the item but it has been used then please contact us directly to discuss. We will treat every situation on a case by case basis. We typically will offer to accept the item back with a fair deduction on the refund to reflect any loss in value incurred.
Received damaged:
Please inspect the goods as soon as you receive them and refuse delivery for any item that looks to have been opened or has damaged outer packaging. If you open the goods and discover damage please contact us as soon as possible. Ideally within 48 hours of receipt of delivery. Provided the damage cannot be proved to have been caused by misuse by the buyer we will arrange shipment back at our cost and offer a refund or exchange.
Faulty goods within warranty (under 30 days):
If your item develops a fault under 30 days then we will arrange shipment at our cost and offer a refund or exchange. Please ensure that all manuals and packaging are returned back. Once we receive the item we will attempt to replicate the fault before processing a refund/exchange via the original payment method. Please ensure that you have thoroughly researched the symptoms. If we discover that the unit is not defective (for example due to an improper installation) we will contact you to discuss and to arrange to ship the item back to you at your cost. Again, we are here to help, please get in touch with us to avoid any unnecessary problems. We will not cover any faults caused by misuse or customer damage.
Faulty goods within warranty (over 30 days)
Goods that are defective outside of 30 days but under the manufacturer's stated guarantee will be serviced via a local repair agent on the manufacturer's behalf. Please refer to the supplied documentation to arrange this. If you are unsure please do not hesitate to get in touch. For lower value items manufacturers will typically offer an exchange however they are within their right to repair goods 1-6 months old at least once. Again, if you are unsure get in touch.
Declined returns:
If your return has been declined we will inform you as to reasons why and to arrange shipment back to you. The return shipment will be at your own cost.