Pro-Ject Primary Turntable
You can select your preferred service at checkout;
- UK Standard (2-3 working days) FREE
- UK Expedited (1-2 working days) £6.99
- We cannot ship to an address other than the one supplied at point of order.
- Remote postal areas may experience a slight delay on the advised day of delivery.
- We are unable to ship orders to the Scottish Highlands, IOM, IOW, Jersey or the Channel Islands.
- We cannot deliver to BFPO.
- We will dispatch your goods within one working day of your payment clearing.
- You will receive your tracking number with your dispatch confirmation email.
- Should you include a mobile number on your order you will receive SMS delivery notifications.
If your purchase is a gift please contact us in advance to ensure the parcel is disguised. Otherwise we may ship the item in its original factory packaging if it is sufficient.
If the item appears in poor condition we advise you to refuse delivery and contact us at the earliest opportunity.
If upon opening the packaging you discover the item is damaged please retain the packaging and get in touch for further instruction.
We would ask that all items are inspected and any damage reported within two working days of receipt of delivery.
All deliveries require a signature at the shipping address. If a signature is unavailable the courier will re-attempt delivery on the following working day. If this second attempt has failed the courier will return the item to the depot awaiting further instructions.
If you have purchased 'expedited delivery' and the parcel arrives late please contact us and we will refund the shipping. We cannot compensate for delays on standard services or delays experienced in remote postal areas.
- Parcelforce (UK)
- Royal Mail (UK)
- G.L.S (ROI)
Industry leading 90 day free returns policy
If you've changed your mind about your purchase and it is in its original condition, you're welcome to return it to us within 90 days for store credit, or within 30 days for a full cash refund. To arrange your free return simply contact us to receive your pre-paid returns label.
Please be aware there are exclusions to this policy;
- The goods must be returned in exactly the same condition that they were recieved less any additional parcel wrap. The packaging cannot be opened or any seals broken. Otherwise our contract will revert to our standard return policy.
- This policy applies to domestic customers only. If you have purchased goods on behalf of a company then you will be covered by our standard return policy.
- Express shipping charges paid on the original order are not covered.
- The serial number or unique identification code must match with the recorded details in our database.
- Return policy is non-transferable unless pre-agreed in writing. Contact us in advance for gift purchases.
- This policy came into force on the 28/05/2017 and we will honour all purchases made from 01/05/2017. Any purchases made before this date will be covered by our standard returns policy.
- A printer may be required to print the returns labels.
- We can have your goods collected from your home or place of work however we cannot collect the item beyond a reasonable distance from its original delivery destination.
- Someone will need to be available on the day of collection to sign over the parcel. Please retain any receipt for proof of postage.
- Once we receive the item back we will process your refund within one working day subject to an inspection by our workshop.
We take your security very seriously. If you input credit card information via this website, PayPal or Amazon Pay that information is neither received nor stored by Northxsouth Limited
Currency / Tax:
All prices listed on our website include UK VAT at 20% and we accept payment in pounds sterling only.
If you are visiting our website from the Republic of Ireland you will see a representative Euro price on each product however checkout will be in pounds sterling at a rate based on your payment provider.
- Debit & credit cards (Visa & Mastercard)
- Amazon Pay
- Apple Pay
Our website uses industry standard 128 bit encryption technology at checkout. This is the same level of encryption used by large banks to keep your information secure.
We do not hold or share any of our customer's delivery or contact information over and above what is necessary to fulfill orders and meet customer service demands.
On occasion we may request additional information to validate your order for example if your billing and shipping address are different. In cases such as this, the item will not be dispatched until we have completed the process. We apologise for any inconvenience.
Who are northXsouth?
We are a lean and nimble retail company laser focused on developing a world class shopping experience.
We do not believe in hidden charges, small print or that a discounted price warrants a drop off in service levels. We will not hassle you after your purchase or sell on your confidential information to third parties.
Should you chose to place an order with us, big or small, we promise to work our socks off to dispatch the item on time, as described and to make our team readily available to you if things have not gone to plan.
Are your products original and brand new?
Yes, without exception, all our products are brand new, sealed and as you would expect from a high-street retail store.
Are my items covered by a warranty/guarantee?
All items are covered by a minimum of a one year guarantee and many have up to a five year guarantee included in the price. You can also purchase an extended warranty for peace of mind.
Is VAT included in the prices shown?
Yes, UK VAT at 20% is included in all prices shown on our website.
A full VAT receipt/invoice is included in the packaging and is also available to print directly from your order confirmation email.
Do you offer product advice?
Our team reguarly attends manufacturer's training events and have a wealth of knowledge on the vast majority of the goods we sell.
We'd be happy to talk you through your options and if we do not know the answer right away we will endeavour to find out.
Please feel free to contact us via the option most convenient to you;