Industry leading 90 day free returns policy
If you've changed your mind about your purchase and it is in its original condition, you're welcome to return it to us within 90 days for store credit, or within 30 days for a full cash refund. To arrange your free return simply contact us to receive your pre-paid returns label.
Please be aware there are exclusions to this policy;
- The goods must be returned in exactly the same condition that they were recieved less any additional parcel wrap. The packaging cannot be opened or any seals broken. Otherwise our contract will revert to our standard return policy.
- This policy applies to domestic customers only. If you have purchased goods on behalf of a company then you will be covered by our standard return policy.
- Express shipping charges paid on the original order are not covered.
- The serial number or unique identification code must match with the recorded details in our database.
- Return policy is non-transferable unless pre-agreed in writing. Contact us in advance for gift purchases.
- This policy came into force on the 28/05/2017 and we will honour all purchases made from 01/05/2017. Any purchases made before this date will be covered by our standard returns policy.
- A printer may be required to print the returns labels.
- We can have your goods collected from your home or place of work however we cannot collect the item beyond a reasonable distance from its original delivery destination.
- Someone will need to be available on the day of collection to sign over the parcel. Please retain any receipt for proof of postage.
- Once we receive the item back we will process your refund within one working day subject to an inspection by our workshop.